Internal policies and procedures
Article 26 of Delegated Regulation 2017/565 requires investment firms to establish, implement and maintain effective and transparent complaints management policies and procedures for the prompt handling of Clients’ or potential Clients’ complaints. Investment firms shall keep a record of the complaints received and the measures taken for their resolution. The complaints management policy shall provide clear, accurate and up-to-date information about the complaints handling process. This policy shall be endorsed by our management body.
We apply a detailed complaints handling policy. For submitting a complaint please fill in the relevant Complaint Reporting Form (as per the link below) and submit it via email to the following address: firstname.lastname@example.org.
The Officer responsible for handling your complaint will respond to you for confirmation of the receipt of your complaint and the estimated date for conclusion of the investigation. In order to access our full Client Complaints Policy please refer to the document below.