Complaints

Complaints

Internal policies and procedures

Article 26 of Delegated Regulation 2017/565 requires investment firms to establish, implement and maintain effective and transparent complaints management policies and procedures for the prompt handling of Clients’ or potential Clients’ complaints. Investment firms shall keep a record of the complaints received and the measures taken for their resolution. The complaints management policy shall provide clear, accurate and up-to-date information about the complaints handling process. This policy shall be endorsed by our management body.

We apply a detailed complaints handling policy. For submitting a complaint please fill in the relevant Complaint Reporting Form (as per the link below) and submit it via email to the following address: complaints@ecgprime.com.

The Officer responsible for handling your complaint will respond to you for confirmation of the receipt of your complaint and the estimated date for conclusion of the investigation. In order to access our full Client Complaints Policy please refer to the document below.

Complaint Reporting Form

Client Complaint Procedure

Emporium Capital K.A Limited is a CySEC Licenced Cyprus Investment Firm (CIF), with registration number 372471 providing Contract For Difference (CFD) Trading Services on Stocks and Equity Indices, as well as Portfolio Management Solutions.

MAIN LINKS

CONTACT US

Main line: (357) 22 256582

Brokers: (357) 22 275323

Fax: +357 22 262545

41 Archbishop Makarios III Avenue, Toumazis Makariou Tower, 1st Floor, Office 11, 1065 Nicosia, Cyprus

info@ecgprime.com

Emporium Capital Group of Companies

Emporium Capital group of companies consist of:
Emporium Capital K.A. Ltd is authorized and regulated by the Cyprus Securities and Exchange Commision under the License number 358/18.
Emporium Capital LLP is authorized by The Republican State Institution “Agency for Regulation and Development of the Financial Market of The Republic of Kazakhstan.
Emporium Capital Limited is authorized by the Financial Services Authority in St Vincent and The Grenadines.
The website www.ecgprime.com is operated by Emporium Capital K.A. Ltd, Nicosia Cyprus
The websites www.emporiumcapital.net and www.emporiumcapital.ae are operated by Emporium Capital LLP, Uralsk, Kazakhstan

Risk Warning

There is a high level of risk involved with trading leveraged products such as CFDs. You should not risk more than you can afford to lose, it is possible that you may lose all your initial investment. You should not trade unless you fully understand the true extent of your exposure to the risk of loss. If the risks involved seem unclear to you, please seek independent advice. For further details please refer to Financial Instruments Description and Associated Risks. The information contained in the website has been prepared by Emporium Capital K.A Limited, a Cypriot Investment Firm, operating under license number CIF358/18 issued by the Cyprus Securities and Exchange Commission, and, except otherwise specified herein, is communicated by Emporium Capital K.A Limited. Although this website is accessible worldwide, the publications are only intended for use by recipients located in countries where such use does not constitute a violation of applicable legislation or regulations. The products and services referred to in the publications are not intended for recipients residing in countries where the provision of such products and services would constitute a violation of applicable legislation or regulations. It is the sole responsibility of any recipient employing or requesting a product or service to comply with all applicable legislation or regulations. >> view more

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