Refund Policy


In order to make a withdrawal, please login to your Client Portal and submit a withdrawal request. All withdrawals from your Account are subject to available funds and shall be processed to the same source, via the same payment method and remitter used to conduct the initial deposit. You understand and agree that if you used multiple sources to deposit funds we may have to use more than one source to return the funds. In some cases we will split the withdrawal amount and send in separate transactions.

If the original payment method is no longer in use we reserve the right to request additional documentation and/or information to prove that the beneficiary account is under your name as third‐party remittances are not permitted.

All withdrawal requests are processed Monday to Friday during normal business hours. All requests received outside of these hours will be processed on the next Business Day.

Withdrawals are free if they are above US$50 or for the full balance of your Account. Otherwise an administration fee of US$25 may apply.

Bank Transfers

For all international bank transfers, we require proof of identity and source of funds before processing. The corresponding bank account must be in the same name as your Account. We cannot guarantee same day value for receipt of funds. Processing times are subject to your bank’s processes. international bank transfers may take between 2 – 5 Business Days to be received. Your bank may charge you a receiving fee for any international bank transfer, we are not liable for this fee and this will be incurred by you.

If the initial deposit has originated from a bank account which has since been closed by you, we will request a document issued by the bank confirming this and a new bank statement or other confirmation showing details of an alternative bank account held in your name that shall be used for the requested withdrawal.


If you have deposited by debit or credit card, withdrawals may be made back to the card originally used to deposit funds. Refunds usually take between 3 ‐5 Business Days to appear on your card statement. We may only be able to return up to the original deposited amount of funds back to the same credit card. We may refund excess amounts by an alternative method which may require verification prior to payment.


In the event you submit a chargeback, you will be responsible to cover any reversed payments and/or associated chargeback fees.


You may close your account at any time. For more information please refer to the termination clauses in the Client Agreement.